How do I create a subscription?

We use Stripe to process online payments securely. This means you can manage your subscription independently and access the invoices.

Take out a subscription

During the 5-day trial period you have the option to take out a subscription. You can then continue working on the projects you have already created and export your manuscripts without restrictions. Get started via the “Complete subscription” info box, at the bottom right next to the project list.

Click “Select Plan” to start setting up your subscription.

1. Select plan

In the first step, select the plan you want to subscribe to. The plans only differ in the number of active projects, but not in features. Think about how many audio descriptions you expect to write in the coming month. If you only have a few projects, it’s best to start with “Authoring - S”. If you want to regularly write audio descriptions with Frazier, we recommend the “Authoring - M” plan.

Tip: You can always change plans later. More on this in the next chapter.

2. Invoice recipient

Video To Voice GmbH is based in Germany. Our service is aimed at self-employed people and companies - not private individuals.

Billing address in Germany

With a billing address in Germany, you can immediately take out a subscription online. To do this, click “Continue with Stripe”.

Billing address abroad

If your billing address is not in Germany, we must verify you as a business based abroad in accordance with Section 13b UStG. To do this, click on “Contact Support” and send us an email. Please tell us your billing address, if applicable the company name and the VAT ID. We will briefly check your data and clear you for purchasing from abroad on Stripe. As a rule, activation takes place within one working day.

3. Stripe Checkout

In the next step you will be redirected to Stripe to set up the subscription.

Attention: Stripe Checkout currently only works with a credit card. If you don’t have a credit card, please contact support. Otherwise, please enter your credit card details and your billing address. Check the plan selection and the amount again.

If everything fits, click “Subscribe”.

Tip: if you selected the wrong plan, you can exit Stripe using the “Back” arrow. The payment process will then be canceled and you will be returned to the selection.

4. Subscription set up

Stripe has now set up your subscription and you will be redirected to Frazier.

To finish, click “Close Checkout”.

5. Frazier account updated

Stripe automatically informed us that your subscription was successfully set up. You will find the updated information about your account to the right of the project list and in your profile.

Your customer portal at Stripe

You can view your subscription at any time by clicking on “Manage subscription”. The link opens your customer portal at Stripe. Here you will find all the information about your subscription - the chosen payment method, billing address, future debits and your invoices.

Last Update: 2023/09/28